Mary TuckerMary Tucker
Mary Tucker has more than 20 years of combined experience in leadership, management and operations in the corporate and nonprofit sectors. An independent defender of women’s rights and ardent patient advocate, she founded UPIC Health in 2014 after identifying an urgent need for value-based customer care in the healthcare industry.
Prior to launching UPIC, Tucker served as the Director of National Contact Center Operations for the Planned Parenthood Federation of America where she was recognized for aggregating meaningful patient insights and exposing barriers to continued care and optimal health.
Before her role at Planned Parenthood, Tucker advised the District of Columbia’s chief technology officer streamlining technical help desk operations in nearly 83 district agencies and implementing best practices, such as the nation’s first public sector deployment of Net Promoter Score (NPS) methodology. During her tenure in D.C., she initiated a comprehensive data storage digitization project for unemployment insurance adjudication that reduced claims by 50 percent following the 2008 recession.
Tucker earned her early street cred as a site manager for five years with Teletech Holdings and then moved up the traditional management chain through positions of increasing responsibility at Computer Generated Solutions and Philips Consumer Lifestyle, where she served as Director of Global Consumer Experience. At Philips she managed a high-risk product recall in eight European countries while still elevating brand loyalty.
Tucker was recognized by Smart CEO Magazine with a 2016 BRAVA Award and has been featured on Federal New Radio’s What’s Working in Washington talking about empathy as the most important skill for today’s leaders. She has developed a volunteer network with Habitat for Humanity, Planned Parenthood of Metropolitan Washington, and N Street Village women’s homeless facility and encourages employees to take advantage of paid time off for volunteer work there and elsewhere. Tucker also sits on the Campaign Board of the Victory Fund, an organization dedicated to putting LGBT candidates in office. UPIC Health, sponsored a table at the Victory Fund’s 2017 Annual Event, assuming our place alongside all those who fight for human rights spanning gender, race and sexual orientation. In 2018, she was designated as a healthcare expert with SheSource, a women’s equality initiative operated by the Women’s Media Center.
Tucker regularly participates in the Climate Ride, a multi-state bike ride that raises funds and awareness for organizations dedicated to legislation and programs addressing the realities of climate change. She also is a Board Member for theatreWashington, the only organization dedicated to supporting and representing all sectors of the Washington theatre community — theatres, professionals, and diverse audiences of all ages — to build a strong, vibrant, and connected community.